FREQUENTLY ASKED QUESTIONS

Craft Kits

What's included in the craft kits?

Each kit contains all the materials needed for the project, including high-quality supplies, step-by-step instructions, and protective gear like aprons and tablecloths. For Virtual Paint Nights, you'll also receive access to a recorded video tutorial.

How long does it typically take to complete a project?

Most of our kits can be completed in about 40-60 minutes, making them perfect for parties, events, or a quick creative session at home.

What if someone in my group is creatively challenged?

Fear not! Our kits are designed to make everyone look good. Even if someone's artistic ability is limited to stick figures, our fool-proof instructions and high-quality materials ensure that every project turns out wall-worthy. We've tested them on everyone from artistically challenged uncles to craft-phobic teenagers โ€“ if they can do it, anyone 8 or older can too. We promise you'll be amazed at the finished pieces.

Is the paint washable?

Our high-quality acrylic paint is specially formulated to stay put, so it's not washable. Don't worry, thoughโ€”we've got you covered, literally! Each kit includes an apron and a tablecloth to protect your clothes and work area. Just dress for a mess and get ready to create something great without worrying about spills.

I'm worried about the mess!

While we can't promise to contain creative enthusiasm, our kits are designed with minimal mess in mind. Clean-up is usually as simple as gathering a few scraps of paper.

Can you guide our party virtually?

Absolutely! Our kits are designed to be intuitive and easy to use without an instructor, but we understand you might want a little extra guidance. For an additional fee, we offer virtual support to help make your party a smashing success. Contact us for details on how to add this to your experience.

What's the difference between the sketched canvases and the DIY lucite?

oth our sketched canvases and DIY lucite provide a guided painting experience but with some key differences: The sketched canvases come with a pre-sketched design that you'll paint in. This is similar to a "paint by numbers" concept but with more freedom to interpret the design as you wish. The DIY lucite, on the other hand, are blank surfaces (such as trays, menorahs, or coasters) that you'll paint from scratch using the provided step-by-step instructions. This allows for more creative expression and customization. Both options are great for parties, events, or individual creative projects - it just depends on your preferred level of guidance and artistic freedom.

Are the menorahs and tealight holders safe to light?

Yes, they are designed for use with real candles. However, please remember that while lucite is a high-heat plastic that can handle heat up to 750 degrees Farenheit, the material is flammable, so never leave flames unattended.

How can we wash our painted lucite items?

Simply wipe them down with a damp cloth. This will keep your painted lucite items looking fresh and vibrant!

Virtual Paint Nights

What's the difference between Virtual Paint Nights and sketched canvases?

Our sketched canvases come with a pre-drawn image outline and step-by-step written instructions, perfect for guiding you through the painting process at your own pace. In contrast, our Virtual Paint Nights offer a blank canvas and a recorded video tutorial. This setup allows you to follow along with an experienced artist as they guide you step-by-step in painting the chosen picture, adding a dynamic visual element to your creative experience.

Can you guide our party virtually?

Absolutely! Our kits are designed to be intuitive and easy to use without an instructor, but we understand you might want a little extra guidance. For an additional fee, we offer virtual support to help make your party a smashing success. Contact us for details on how to add this to your experience.

How do I access my Virtual Paint Night video and tutorials?

After checkout, simply log into your account and you'll find your video and tutorial access under 'My Downloads'.

Can I download the online version of the Virtual Paint Night?

No, the online version of our Virtual Paint Night cannot be downloaded directly. However, if you don't have a stable internet connection, we offer a USB version. This way, you can enjoy your paint night without needing to be online.

I purchased the Virtual Paint Night online version and see it in my account, but it's not working. What should I do?

First, try checking your browser and filter settings to ensure they're not blocking the content. If the issue persists, don't worryโ€”we're here to help! Please contact us directly, and we'll get your Virtual Paint Night up and running in no time.

My Order

Do you offer bulk pricing or discounts for large orders?

Yes, we offer tiered pricing to make our products more accessible for larger events and orders. The more units you purchase, the lower the per-unit cost. For example, a canvas kit may be $22 for a single unit, but only $16 per unit for an order of 100 or more. We're also happy to discuss custom bulk orders and pricing for corporate events, parties, schools, and other large-scale needs. Just reach out to our team to learn more.

Can the kits be shipped to separate addresses?

Planning a team-building exercise for remote employees? No problem. Our kits can be shipped to individual addresses to ensure everyone can join in the fun. Just reach out to us for details on how to set it up.

How long will it take to get my package?

We're quick on our feet! All kits ship out from our New Jersey warehouse within 24-48 hours of your order. Just place your order and get ready to start crafting.

What's your return policy?

Changed your mind? Happens to the best of us! Just give us a shout within 30 days of purchase. We'll help you with a return as long as everything's still in its original, uncrafted condition.

Can we customize orders?

We're happy to customize orders of 500 pieces or more. Whether you need custom packaging or special tweaks to the items themselves, we've got you covered. Just give our customer service team a 70-day heads-up so we can perfect every detail.

Can we pick up our order?

Certainly! If you're nearby and prefer to pick up your order directly, you can do so at our Toms River warehouse. Just select the pickup option at checkout, and we'll have everything ready for you to grab and go.

I am ordering for an organization with tax-exempt status. What should I do?

Email your tax-exempt documentation to our customer service team, and we'll get everything sorted on your account. We're here to make things easy.

Do you ship internationally?

Currently, we ship within the United States. For international shipping inquiries, please contact us directly to discuss options.

Events

Do you offer any resources for party hosts or event planners?

Yes! We provide a short tutorial video for party hosts, giving tips on how to lead a group through the crafting process. This video becomes available once you place an order.

Can I customize the kits for my corporate event? Our CEO has... particular tastes.

Ah, yes, the "CEO with a vision." We've got you covered. Many of our kits can be customized with company colors, logos, or even that motivational quote your CEO won't stop saying. Just reach out to us for a custom quote.